Service standards

my recent trip to HK makes me wonder.
when can our service stds b like them?
answer?
never.
nt even 20% of it i think.
the service stds i've experienced in HK was exceptional.
even those normal small retail shops hav stds that r way better than any of the shops in spore.
in HK, they greet u once u stepped into their shop. they will ask u to browse thru watever u like, saying things like " 慢慢看，慢慢选", n they will update u of the new promotion they have, the new stocks they have, hw many diff colors for the designs u like, etc.
they dun follow u all the way, but will b prompt to answer ur request n enquiry if u hav any.
superb.
in singapore?
睬你都傻

n the best service i've experienced for this trip will b that from (i hate to say it) giordano.
no kidding.
the staff were all polite (consistent for all branches), can communicate in at least 2 languages (i tried to speak eng n mandarin), n they r really v knowledgable abt their pdts.
they even hav a ear piece n walkie talkie each so that they can communicate w their colleagues to check the new stock the customer wants wout leaving the customer.
power rite.
they even tell u their name when u try out the clothes, so that they can serve u better n attend to u fast shall u hav any problems w the clothes.
good rite?

i was in this outlet(lan kwai fong, i think. dun quite rem) where there was this stupid cantonese auntie (ok, the whole hong kong speaks cantonese), wanting to try some pants.
ok, the staff helped her to choose the size n helped her to the dressing room.
after a while, the stupid auntie began to shout in the dressing room, saying that the stupid size doesnt fit her, wanted to change the size.
ok, fine. the staff (her name is suki. apparently the auntie shouted so loudly that the whole shop knew her name by then) "walkie talkie" her colleague, asking for another bigger size. it took quite a while, n the auntie is getting impatient. so, suki went to look for it herself.
the auntie waited for a few minutes, nv c suki, started to create a scene in the dressing rm.
i was waiting for HZ to try her pants, so i was near the dressing rm.
i can hear the exact words the auntie said.
she started cursing n swearing. she shouted on top of her voice, smth like "where r my pants? wat kind of svs is this? u wan me to walk naked on the streets is it?"
by nw, everyone in the shop turned there heads towards the dressing rm.
other staff near the dressing rm began to attend to the auntie, apologising to her.
the auntie was nt even pacified.
she continued to shout vulgarities, made her way out of the dressing rm (nt naked la. she wore back her old pants), stormed towards the son (apparently, her son was waiting outside).
nw, the son joined the shouting extravaganza.
he told the mum "nt happy we go!!! nxt time dun come!!!"
u muz b thinking, where the hell is suki all this while.
the poor gal was in the store rm, searching for the "right size" pants for the auntie, n was unaware of the commotion until nw.
she was still holding on to the pants when she went to the auntie n apologised profusely for her oversight (she say she forgot to ask another colleague to attend to her 1st).
u can really feel that the poor gal was sincere in her apology (u noe, some ppl apologise like machiam suaning u. but she's really sincere).
the auntie even make fun of her name b4 she left the shop w her son, still shouting on the streets.
WTF!!!!
if u think that the staff will b stunt by this customer, or complain behind her back, then u r wrong.
they went straight back to their work, serving their customers w a smile.
as for our poor suki, she was approached by another customer almost immediately (after the incident) for some enquiry.
no, she didnt sulk.
she smile at the customer n answer her question.
then she quickly put back the pants (which she was holding all the while), n go straight to serving the customer.
i was there to witness all this, n i was damn impressed.
hw did they do that????
wow......
v impressive, isnt it?

after browsing thru their clothes in many diff outlets, it makes u feel bad if u did nt buy anything from them.
hahahaha.
n yes, HZ n i did buy smth from giordano HK.
w this kind of service, i really dun mind spending.
thats the reason y i seldom buy clothes in spore.
serious.
if we start to hav the kind of svs like giordano HK, i think i will b bankrupt pretty soon.
phew.....